Frequently Asked Questions

Find answers to common questions about our mystery shopping assessment and customer service training programs.

What is mystery shopping assessment?

Mystery shopping involves experiencing your service as a regular customer would, then providing detailed feedback on every aspect of the customer experience. This gives you objective insights into how your service actually appears to guests, identifying specific areas for improvement that might not be obvious from an internal perspective.

How is the training customized for different venues?

Training content and delivery methods are tailored based on your venue type (restaurant, hotel, cafe), team size, current service level, and specific challenges identified during the mystery shopping assessment. For example, restaurant training focuses on table service and order accuracy, while hotel training emphasizes check-in experience and guest relations.

How long does the training process take?

The complete process typically takes 4-6 weeks from initial assessment to training completion, including follow-up support. Training sessions themselves usually require 2-3 days depending on team size and needs. The timeline can be adjusted to accommodate your business schedule and operational requirements.

What qualifications do you have for hospitality training?

Over 15 years of hands-on experience in hospitality operations across Europe and Asia, combined with specialized training in customer service methodology and team development. This real-world experience means I understand the practical challenges you face and can provide solutions that actually work in busy hospitality environments.

Do you provide training in Czech language?

Yes, all training can be delivered in either English or Czech, depending on your team's preference and needs. Having worked across different markets, I understand the importance of communicating in the language that works best for your team to ensure maximum understanding and engagement.

How do you measure training effectiveness?

We use follow-up mystery shopping assessments, customer feedback tracking, and specific performance metrics to measure improvement in service quality and customer satisfaction. This approach provides concrete evidence of progress and identifies any areas that may need additional attention or reinforcement.

What does the mystery shopping assessment cover?

The assessment evaluates every aspect of the customer experience including first impressions and greetings, service timing and efficiency, communication quality and professionalism, problem resolution capabilities, and overall atmosphere. We provide specific observations about what works well and detailed recommendations for improvement.

What types of businesses do you work with?

We work with restaurants, hotels, cafes, and call centers - any hospitality business that wants to improve their customer service quality. Each industry has unique challenges and requirements, so training is specifically designed to address the particular needs and customer expectations of your business type.

What results can we expect from the training?

Clients typically see improvements in customer satisfaction scores, repeat customer rates, revenue growth, staff confidence levels, and online review quality. The specific results depend on your starting point and implementation commitment, but the focus is always on measurable, sustainable improvements that benefit both customers and staff.

How much does the training cost?

Training investment varies based on your specific needs, team size, and the scope of the program. After our initial consultation and assessment, I provide a detailed proposal with transparent pricing and timeline information. The investment is designed to deliver measurable returns through improved service quality and customer satisfaction.

Have a Different Question?

Don't see your question answered here? Feel free to reach out and I'll be happy to provide more information.